SoundHound and White Castle’s next big step marks a commitment to take sophisticated drive-thru AI to broad implementation based on years of proven results. These include: 90% order completion rates that exceed previous staff-based benchmarks; Average order taken and processed in just over 60 seconds

Aug 23, 2023 · White Castle is rolling out SoundHound's AI-powered voice bots to 100 drive-thru lanes by the end of 2024. The expansion comes after the two partnered on a live pilot in Chicago in January 2022.

Jun 6, 2024 · Learn how SoundHound's Dynamic Drive-Thru can increase throughput and revenue at fast casual and QSR restaurant drive-thrus.

Aug 2, 2023 · This new agreement between the two companies will grow that coverage to over 100 of White Castle’s US drive-thru lanes by the end of 2024 – many of which will run 24/7. Unlike other available options, SoundHound’s technology is based on complete end-to-end AI, and is not a human-assisted system.

Dec 11, 2024 · SoundHound’s voice AI technology enhances drive-thru efficiency by promptly greeting customers, quickly taking orders, visually confirming requests, and listing options to speed up...

Voice-enabled drive-thrus, drive-ins, and in-restaurant ordering kiosks streamline processes and serve up efficient and hands-free ordering experiences.

Aug 2, 2023 · SoundHound AI and White Castle announced a first-of-its kind expansion of their partnership to deliver a superior voice AI-enabled drive-thru experience to restaurant customers across multiple locations nationwide.

Oct 12, 2023 · The ground-breaking collaboration will provide voice AI-enabled dynamic drive-thru menu boards to White Castle restaurant locations. The display technology combines Samsung’s MagicINFO™ digital signage software and SoundHound’s sophisticated proprietary speech recognition technology to provide an exceptional, interactive customer ordering ...

May 17, 2023 · The program, called SoundHound Dynamic Interaction, is designed to process several orders at once, displays items for accuracy, and can be touch-enabled. With AI at the forefront of the tedious order-taking process, fast food …

Its deployment of voice AI at the drive-thru is seeing incredible results, and the chain recently announced plans to roll it out to over 100 lanes this year. It’s also seen success with its robot burger cook.