Before contacting the applicable Toll Payer Advocate Office, you must first contact the E-ZPass NY Customer Service Center and attempt to resolve your toll related issue.

2 days ago · We are an independent office within the MTA committed to balancing toll payer assistance efforts against enforcement efforts. We'll listen to you, learn about your problems and concerns, and …

Aug 26, 2025 · The NYS Thruway Authority Office of the Toll Payer Advocate has been established to assist customers who were unable to resolve toll issues relating to their Thruway travel using …

Jun 1, 2025 · This guide shows you exactly how to handle EZPass toll violations, avoid registration suspension, and potentially save thousands in fees through upcoming amnesty programs.

2 days ago · The Port Authority of NY & NJ Toll Payer Advocate (TPA) is a free service providing an objective investigation into toll issues that the E-ZPass or Tolls by Mail customer service centers are …

Mar 1, 2023 · Complaints about E-ZPass billing are not novel, but a new attempt by the New York state legislature to pass the oft-vetoed Toll Payer Protection Act (TPPA) has brought renewed attention.

Oct 31, 2025 · Across New York, some drivers say missed tolls have spiraled into an overwhelming financial burden. Behind every toll bill is a system few understand and even fewer can fight alone.

Jan 7, 2026 · However, what happens if you somehow go through the toll without paying or otherwise end up with tickets or additional fees attached to the regular toll fee? It can be frustrating, to say the …

3 days ago · In 2019, MTAB&T, PANYNJ, and NYSTA each established an independent Toll Payer Advocate Office committed to helping customers with toll related issues they could not otherwise …

Jun 9, 2025 · It is common for drivers to be convicted wrongfully of toll violation charges. Learn How to Dispute E-ZPass Violation Charges.