Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...
The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.
With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...
In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...
SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...
At Enterprise Connect, No Jitter spoke with Jay Patel, SVP & GM of Cisco's Webex Customer Experience Solutions Group, in relation to Webex’s news regarding some of the company’s news. For example, the ...
AI is unambiguously woven into communications and collaboration technologies -- even before generative AI took off in November 2022. Since then, there's been a rush of development around AI-powered ...
Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect newsletters ...
No industry has more variables impacting customer service than airlines. Weather issues, mechanical problems, staffing, and other factors can delay or cancel flights. Bags can also get lost, prices ...
Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback