Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...