Few organizations give ownership for AI’s business outcomes to a leader, all too often resulting in failed pilots or ...

While consumers are alert to some unseemly tactics, bad actors have adopted new strategies, Amazon, Tripadvisor and others in ...

Alexa is proving valuable for Amazon, and more customers are taking advantage of Prime’s speedy delivery options as the company continues to build an ecosystem based on convenience. “We find that ...

Customers will be able to leave reviews inside the McDonald’s app, marking “significant enhancements” to feedback collection ...

Loyalty members returned to Taco Bell twice as quickly as non-loyalty customers following a foodborne illness scare this ...

After a strong quarter, T-Mobile emphasizes customer centricity and flexibility with its new Mix plan to drive ...

The coffee brand rebuilt its 2000s-era loyalty program for the modern day with an emphasis on community and personalization, ...

The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms ...

Membership reached more than 24 million customers, and they accounted for one-third of the restaurant chain’s sales in the ...

McDonald’s and Uber have expanded their partnership by connecting Uber with the MyMcDonald’s Rewards loyalty program, the companies announced Monday. Uber Eats is now the preferred integrated delivery ...

The agency sent the order to nine companies to examine how personal data is being used, even through loyalty programs, to ...