Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...