You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Scams targeting utility customers are on the rise in Pennsylvania, the attorney general says.

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

Losing access to utilities is inconvenient — and sometimes even dangerous. Can customers be reimbursed for losing service?

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

The Social Security Administration’s claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report’s ...

Verizon said Thursday that it would offer impacted customers a $20 credit to their accounts, which is redeemable via the ...

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal ...

Residents are being warned of an increase in utility-related scams that could result in a breach of their personal ...

A tech security engineer exposed a potentially serious flaw within the T-Mobile rewards program that lists all customer phone numbers. In a recent LinkedIn post, he showed a screenshot of this list ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...