AI can help categorize incoming complaints by urgency, complexity, or subject area, ensuring minimal delay in reaching the ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

The RBI is facing contradictory expectations, with the government preferring a stronger currency, economists and policymakers ...

The meeting comes amid growing scrutiny of the urban cooperative banking sector, following allegations of financial ...

RBI Governor urges UCBs to prioritise customer service, operational resilience, and growth, emphasising trust and ...

RBI Governor Sanjay Malhotra met select urban cooperative banks' Chairmen, Managing Directors and Chief Executive Officers in ...

While the RBI will continue to support the urban cooperative banking sector in its growth ambitions, the banks need to be ...

RBI meets with select representative of urban cooperative banks amid allegations of financial misappropriation at the New ...

Sanjay Malhotra says UCBs also need to be mindful of their responsibilities, particularly given the trust reposed in them by ...

Calling for a paradigm shift in grievance redressal through the adoption of artificial intelligence (AI), Reserve Bank of ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...