AI can help categorize incoming complaints by urgency, complexity, or subject area, ensuring minimal delay in reaching the ...

RBI governor urges UCBs to maintain trust, citing recent fraud case. Focus on customer service, IT security, and operational ...

The RBI is facing contradictory expectations, with the government preferring a stronger currency, economists and policymakers ...

RBI Governor Sanjay Malhotra met select urban cooperative banks' Chairmen, Managing Directors and Chief Executive Officers in ...

The meeting comes amid growing scrutiny of the urban cooperative banking sector, following allegations of financial ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

RBI Governor urges UCBs to prioritise customer service, operational resilience, and growth, emphasising trust and ...

While the RBI will continue to support the urban cooperative banking sector in its growth ambitions, the banks need to be ...

Sanjay Malhotra says UCBs also need to be mindful of their responsibilities, particularly given the trust reposed in them by ...

Urban Cooperative Banks (UCBs) need to be mindful of their responsibilities, particularly the trust reposed on them by the ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...