In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

"To quickly resolve your issue, please visit our website support.hp.com to check out other support options or find helpful articles and assistant to get a guided help by visiting ...

The Register reports that it saw an internal policy document for HP’s support team in the United ... different instructions to go online for help in those 15 minutes. The initial decision ...