Legacy systems built for large firms force rigid workflows that clash with how small advisory teams actually operate ...

At Agentforce World Tour Mumbai, Salesforce positioned agentic AI as a new enterprise operating layer, with India central to ...

Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centers that Protects & Grows Customer Lifetime ...

The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

Marks and Spencer Group PLC, Carrefour SA, Industria de Diseno Textil SA, Kingfisher PLC. Read 's Market Analysis on Investing.com ...

CaptivateIQ reports 92% of companies want to change their incentive strategy, but only 12% can implement changes in under two ...

Afiniti Orchestrator, Intelligence, and Agents: the first platform that optimizes every contact center interaction to positively influence whether customers stay, spend, or come back for more ...

The National Association of Software and Services Companies (NASSCOM) confirmed in its Strategic Review 2026 that India’s technology industry has surpassed $315 ...

Today Endear announced the launch of AI Opportunity Engine, an AI-powered clienteling tool that helps store teams identify and target customers with ongoing and personalized outreach at scale - what ...

SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognized as a featured vendor in the new “Workforce Management in the Age of AI: 2026 CX ...

Quiq reports that voice AI in healthcare enhances efficiency and access, reducing costs and no-shows while improving patient ...

Platform achieves 70% handle-time reduction by shifting AI from a passive tool to an active "force multiplier" for ...