Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

We browsed customer complaints on Reddit to find out which fast food chains offer the worst customer service; long waits, ...

Customer service is an essential part of any shopping experience, and unfortunately, these grocery store chains often miss the mark in that category.

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason. Those are findings from an Adobe Express study that polled ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Don't let a bad day ruin your business. Learn how to handle unhappy customers and build lasting loyalty.

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have made shopping more efficient, often more ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

You're currently following this author! Click to unsubscribe from email alerts. President Joe Biden's Education Department just warned student-loan companies that they can't keep getting away with bad ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. more In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...