Salesforce, the #1 AI CRM, today announced it has signed a definitive agreement to acquire Rune Technologies, a leading ...

Combination unites advanced voice agents with the world’s #1 CRM, bringing together the customer, the conversation and the outcome ...

Decision models are having a moment. In mid-September, TypeSafe AI came out of stealth with Jev, a model built to pick from a set of options. A month later, OpenAI made its Decisions API generally ...

Check out all the biggest announcements and product launches from Dreamforce 2026. From agents that tackle long-term goals to new tools for optimizing your Agentforce, Dreamforce 2026 was all about ...

Salesforce has released its 2026 Agentic Enterprise Index, which analyzes aggregated AI usage data from the Agentforce platform to uncover how businesses are deploying, using, and getting value out of ...

More than a decade ago an engineering team built Slack because they needed a way to coordinate code, log alerts, and talk to each other all in one place. Now, as AI agents move from pilots into live ...

Salesforce AI Research doubled Agentforce memory performance by creating a framework that tracks what an AI agent remembers. Imagine the following scenario: In March, a customer tells an agent that ...

It is not enough to deliver only the technological capabilities of AI – we also have an important responsibility to ensure that AI is safe and inclusive for all. These are our commitments to building ...

New Agent Evals gives leaders the confidence to scale more agents into production by continuously evaluating agent performance and costs, no matter what platform the agent is built on. Today, ...

Ask Slackbot is a monthly column that answers reader questions about work in the age of agentic AI. Answered by the Slackbot of someone in a different Salesforce role each month, it’s grounded in that ...

On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility ...