There is a lack of confidence in using AI: Although AI adoption is accelerating, only 12% of AI adopters say their organization’s revenue-generating teams are highly confident in their ability to make ...

AI adoption is rapidly scaling, with 88% of organizations now using AI in at least one function, and the frontline workforce ...

The optimal place to invest early AI savings is in the escalation path. That can give agents more context from AI ...

What leaders must do: Take a look at your scorecards. Identify the behaviors each metric encourages, the behaviors it ...

Today’s episode of the Punk CX podcast features a chat I had with Anshuman Singh, CEO of HGS Europe, a user-centric ...

Sales Pipeline reports do the same thing. They show you the opportunities and the value. They don’t always show you whether those opportunities are real, timely, closeable, or large enough to matter.

Chief Technology Officer at Centrical. Prior to joining the company, he served as Tipalti’s first Director of R&D, building ...

Drawing on his work with vendors and buyers, independent analyst Thomas Wieberneit discusses promising AI applications, the ...

Digital sovereignty will drive a 20% increase in enterprise software localization. After decades of standardization on common global enterprise resource planning, CRM, data, and process models, the ...

Leading organizations, including Mayo Clinic, Mutual of Omaha, and Verizon, rely on Invoca to deliver modern buying journeys that combine the best of digital, AI, and human expertise. Investors ...

State of the Customer Experience Report shows customers turn to third-party AI for help, while effective automation and human support strengthen loyalty One consequence of Effort Inflation is the rise ...

Intelligence everywhere. A Zoho Analytics MCP server in remote and local variants, a command line interface and a Claude plug-in make Zoho Analytics usable without its own user interface, which Zoho ...