As people start using AI when dealing with government services, the gaps between agencies are becoming more obvious.

Rocket Software is a global technology leader in modernisation, helping the world’s leading organisations modernise their infrastructure, data, and applications without disruption. Founded in 1990, ...

IDC's latest research shows AI is a result of coordinated modernisation across infrastructure, data, cybersecurity, applications, and workforce capabilities, rather than a standalone initiative.

McKinnon survey results show citizen confidence in Australia’s democratic institutions remains strong but trust in how it works is starting to falter.

From predicting weather to analysing policy, here are five global AI projects that offer examples that Australia's public sector can learn from.

“An AI agent could help respond more quickly and accurately to the many calls the business receives from the public and businesses. As a regulator, we could use analytics to better point resources at ...

The disconnect between expectations and reality when navigating services can be repaired by the intelligent use of AI tools.

How AI is remaking Australia’s public service. The 2026 AI and the Australian Public Service Special Report, based on The ...

When leaders imagine different futures, how much does government need to change to turn these ideas into reality?

Practical questions guide the people-first approach to AI use at Services Australia. Looking through the lens of customer outcomes helps.

The public servants who are closest to the operational reality of change in the age of AI may tell us more about whether transformation will succeed than those setting the ambition.

The organisation was the 89th of 122 recommendations from the Royal Commission into Defence and Veterans’ Suicide, in principle 113.