Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

There’s nothing more important than community. And at Local 4 and ClickOnDetroit, serving our communities is a top priority. That’s why we’ve launched the ClickOnDetroit Help Desk. It’s a new, easy ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...