HAMBURG, N.Y. — Hamburg emergency dispatchers, like most across the country, have only ever been able to hear what’s taking place on the other end of a 911 call. But through a pilot program the center ...

The simple act of sharing your screen in a way that feels natural during a video call can be overly complicated. Hovercraft is a new Mac app that solves a very specific problem around screen sharing ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Getting everyone together in a room—even a virtual room—can be challenging, and the more people that are involved in a meeting, the more challenging it becomes. That's where asynchronous video comes ...

Apple’s new FaceTime video calling software is only available for the iPhone 4 at the moment. That makes sense, since it’s the only mobile device from Apple (not counting laptops) which has a ...