With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

It’s clear the global pandemic has permanently changed the shopping experience. More than 12,000 stores closed in 2020, including brands like Macy’s, Sears and Century 21. The large-scale shuttering ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced the results of its 2011 Consumer Insights Panel survey of ...

Consumers would rather get customer service in-person or over the phone than online, according to a report by Forrester Research. More than half of brick-and-mortar consumers with customer service ...

Happy buying experiences translate to higher profits, both in the short and long term. According to a study published by the University of Texas at Austin, "Usually strong sales mean customer ...