According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Humans are social animals and we require connections in order to survive. However, as we age, spending more time alone due to the loss of family and friends, along with health ailments and hearing ...

A study from the Texas A&M University School of Public Health sheds new light on the relationship between community cohesion prior to a natural disaster and resilience after one, with possible policy ...