See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. When a customer steps through the doors of a retail location looking to ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a paycheck) if they want to improve their culture and ultimately provide an ...

Retailers wanting to provide the best possible customer experience need to focus on building associate engagement and loyalty by treating them properly. Proper treatment starts during the training ...

In-depth retail training is rare enough that it makes news when the largest companies undertake it. Some, like Zeynep Ton, an associate professor of operations management at the MIT Sloan School of ...

Ed. Note: This article was previously posted at Retail TouchPoints. In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it ...

Well-trained, committed frontline workers are key to a retailer’s success, but that has often proven elusive. With a worker attrition rate of about 60 percent, retailers are essentially replacing more ...

The study is based on insights from a focus group conducted to understand the voice of the store associate, supervisor and manager, to uncover the challenges faced when interacting with shoppers in ...

As the cost of talent continues to rise, firm leaders are feeling heightened pressure to reassess their talent strategies and determine alternative approaches to optimize talent costs, in areas like ...

Enjoyable work is the top decision-driver that impacts stay or quit decisions among apparel and luxury retail store associates. Rounding out the list are work-life balance, physical demands, commute, ...

For decades, retail’s workforce strategy has revolved around one constant: people. Associates stocked shelves, answered ...