Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even more so now with scammers having access to better ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

Context-driven support. Agents gain faster access to case data, knowledge and actions. Enhanced agent productivity. Leaders can streamline workflows, reduce manual work and scale AI-powered support.

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...