Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Various ITSM frameworks guide IT operations practices around governance, methodology, system design and software lifecycles. The IT Infrastructure Library -- known as ITIL -- is a well-established ...

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

Bringing information technology into line with the needs of the business is frequently a problem. ITIL -- originally known as Information Technology Infrastructure Library -- is aimed at resolving ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...