Customer service expert and master trainer Micah Solomon tells me that my gut feeling was correct as far as it went, but that more is necessary to guarantee great customer service from every employee.

According to the report, one of the main reasons for the lower happiness rate among Gen-Z employees is a gap between their strong desire to find professional purpose and their satisfaction with this ...

They focus on maintaining a positive mindset, nurturing relationships, and respecting boundaries. Believe it or not, not everyone absolutely dreads going to work. A Gallup global annual study on ...

Many Australian companies offer a range of benefits and perks to workers, hoping to attract top talent and strengthen employee loyalty. These might include a work car, free lunches, generous overtime, ...

Many employees prioritize a happy and healthy work environment because of the massive time investment our work lives require. For employers, investing in a happy culture reaps additional benefits, ...

The place where workers are happiest with their pay isn't a Big Tech company based in an expensive coastal city, but rather an HR business located in the Sun Belt. Paycom, an HR and payroll tech ...

Labor Day is a few days away, and news accounts include familiar stories about worker dissatisfaction. Many of these reports give a false and incomplete picture of the workers’ views about their jobs ...

Amazon’s decision this month to raise the minimum wage it pays to staff sent a shockwave through rival retailers. It also galvanised the small team at an ambitious non-profit organisation based in ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Zachary Timms, a project engineer in Houston, has rules around how he does happy hour with coworkers.

GEN Z workers in the Philippines are the least happy compared to their millennial and Gen X counterparts based on a Jobstreet ...

Many Australian companies offer a range of benefits and perks to workers, hoping to attract top talent and strengthen employee loyalty. These might include a work car, free lunches, generous overtime, ...