IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Customer experience and contact center solution provider Genesys has formed a strategic alliance with Zendesk, a company that delivers cloud-based customer service solutions. Once Genesys' cloud ...

LONDON, SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, March 25, 2026 (GLOBE NEWSWIRE)-- CallTower, a global leader in managed unified communications, contact center, and collaboration solutions, ...

DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys, a leading provider of customer service and contact center solutions, today announced that the number of pharmaceutical industry customers for its Genesys | ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...