Retailers Everlane and Zulily are at the forefront of leveraging Messenger for one-to-one business-customer relations as Facebook looks to position the application as a communications platform.

Facebook Messenger has been updated with a new feature called Shortcuts. Thanks to this feature, users will also be able to send ASCII emoticons and GIFs. Shortcuts feature within the Messenger ...

Users simply type “shop now” and are taken to an in-app product page where they can browse the business’ goods ... of messaging apps such as Facebook Messenger continue to expand.

Facebook's Messenger and Instagram's direct messages are now connected -- if you want them to be. Credit: Facebook In January 2019, Mark Zuckerberg said Facebook was looking to merge all of the ...