GameSpot may receive revenue from affiliate and advertising partnerships for sharing this content and from purchases through links. In the wake of receiving the lowest possible grade from the Better ...

Not too long ago, I stumbled across a curious fact: Valve, maker of the world’s biggest PC gaming service, was given an F by the Better Business Bureau. Other major gaming companies largely have A’s.

Use left and right arrow keys to seek audio. Valve has a discouraging "F" grade from the Better Business Bureau (BBB), a score that the gaming company plans to improve in the future. In comparison, ...

While Steam has grown to one of the largest digital games platform and storefront, the customer service has been pretty dismal. Earlier this year, Valve received an F from the BBB (Better Business ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

Valve Corporation has commented on the F grade given to them by the Better Business Bureau. While the company doesn't put much stock in the BBB rating overall, a spokesman says it does bring to light ...

Steam is a great service for no hassle PC play, but many have had issues getting help when it comes to their account being compromised. Some reports suggest that people are sometimes waiting up to two ...

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...