The automated system starts off by boasting "excellent quality service." I have been a winter subscriber for nearly 13 years and as far as I see it — the downfall of customer service came when ...

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Where have you gone, customer service? This statement is not meant to throw a negative blanket over all who supply customer service, but instead refers to what many go through in reference to customer ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed by ...

After reading James McGowan’s letter about CTA management following the Yellow Line derailment (“CTA management failed riders,” May 2), I felt compelled to write. As a longtime rider I, too, am ...

This is a letter inspired by something that happened to my wife recently. She went to a national fast food chain restaurant that will remain nameless. When she got to the counter to order, the worker ...