The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance hotline at 1-866-961-9253.

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

Whether you have issues with an order that never arrived, a product that showed up damaged or defective, or you yourself are an eBay seller and are having issues with a customer, you don't have to ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

Online auction site eBay is canceling its e-mail complaint link, according to CNET. On May 15, the company is closing its direct e-mail link to SafeHarbor, the department that responds to questions ...

The eBay Resolution Center is an online interface to help buyers and sellers report and resolve conflicts, such as not receiving an item and not receiving payment for an item. The system is used as a ...