James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Florence Chikezie, Founder at ReDahlia & Entrepreneurs.ng. I help new entrepreneurs start businesses in 30 days & guide companies to scale. Business sustainability is heavily hinged on building ...

Have you ever had a customer unceremoniously dump you? Here is what I learned after a longtime client dumped us.

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...

By M. Marin TSXV: VQS.V READ THE FULL VQS.V RESEARCH REPORT Ongoing initiatives to expand & upgrade the portfolio of tools and technology solutions Toronto, Canada-based VIQ Solutions (TSXV: VQS.V) ...

Customer service is perhaps the most important part of a business’ success. After all, with no customers you have no business. But maintaining strong client relationships is a job within itself. Maya ...

A business depends on happy customers for lasting success. Unfortunately, no matter what steps you take to prevent customer service issues, not every client is going to be happy. Whether their reason ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Which is better, a client or customer? If you see your career as a lawyer would see his career, you will call them clients. If you are a person who is only interested in selling your efforts as a ...

You may think it’s a simple matter of semantics, or maybe you’ve grown tired of hearing the debate over and over, but I think it’s important for any organization to revisit this issue regularly to ...

Gucci 9 Hudson is a technology-powered customer touchpoint with a human heart, the brand’s CEO and President Marco Bizzarri explains. There are only two things inside Gucci 9 Hudson, the Italian brand ...