We are all familiar with the clichéd mindset: Change is hard. Undoubtedly you can think of countless examples in your organization where an effort at change failed — be it at a procedure, individual, ...

If I were to ask you, as business leaders, what keeps you up at night, chances are high that managing change would be at the top of your list. According to a study published in Harvard Business Review ...

Successful companies often embrace change. Based on visionary leadership, improved technologies and increased competition, executing and managing is common occurrence in mega-corporations and small ...

When we think about organizational change management, the image of consultants in suits may come to mind, but the practice is something that everyone should understand, applicable to many cases ...

Benjamin Franklin famously said, “In this world nothing can be said to be certain, except death and taxes.” Franklin could have added a third certainty: change. Change comes whether we like it or not.

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Change is now a constant in today’s business world. New technologies, shifting customer expectations and evolving workplace dynamics mean organizations are transforming faster than ever. To keep up, ...

Stories have a lot of power — the power to inspire, delight, provoke, and even change people. Last year, North Americans spent more than $11B at the movies, showing how deeply people enjoy stories ...