This systematic review found that studies of case management interventions have adequate quality and, in many cases, show cost-effective or even cost-saving results. Results: A total of 29 studies ...

When prospects are in the awareness or consideration phase in their buyer’s journey, there’s usually a point where sales and marketing teams sense their buyer is on the precipice of purchasing. You ...

If you’re leading your team through big changes, this episode is for you. In early 2015, Microsoft’s senior leaders were facing a set of difficult decisions. The firm had been struggling to innovate ...

Hermès’ singular strategy for leather goods has allowed it to create stability and self-determination in a fast-moving, competitive fashion market. Insiders often see Hermès as an outlier: The brand ...

The top 2 percent of luxury customers drive 40 percent of luxury sales, according to Bain. Engaging and retaining these very important clients (VICs) will remain critical to brands that want to ...

CityMakers, The Global Community of Architects Who Learn from Exemplary Cities and Their Makers, is working with Archdaily to publish a series of articles about Barcelona, Medellin, and Rotterdam. The ...