Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses interact with customers through intelligent, automated conversations. This ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into hours spent on hold.

In an AI-driven world obsessed with efficiency, the companies that win are the ones that invest in human trust long before they need the next sale. The post Trust can’t be automated, and that’s why it ...

Google Cloud Platform has said it will conduct a detailed review of its abuse prevention processes after a customer complained about its treatment. The unnamed customer, who works in the renewable ...

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...