You might think that Clubhouse is the final word on audio-centric social networks, but a San Francisco startup called Swell is launching its own iOS and Android app focused on voice conversations. The ...

Helpshift is a company which really embodies the future of work – it enables one, connected customer service experience. Customers can start a conversation via a digital channel such as the web.

I’ve found the topic of support channel mix to be an interesting study in organizations. Traditional channels can be categorized a few different ways. Phone and video are live channels that use both ...

Three billion people use messaging apps, and their role in our day-to-day lives is continuing to grow. Around half of American smartphone users open a messaging app 11 or more times per day, and ...

Asynchronous communication gives teams greater flexibility, but it also removes many cues leaders have traditionally relied on to convey meaning and build connections.

Listening to an AI generated voice message from an unverified number is a very different experience from listening to one that arrives with your bank's actual name, logo and checkmark attached.

Understanding the difference between “communication” and “conversation” can determine whether a project stays on track or veers off course. In project management, “communication” and “conversation” ...

Clubhouse and Twitter Spaces just got another competitor… sort of. Swell is a new app for iOS focused on voice conversations. Different from Clubhouse, Swell is not for real-time conversation. Instead ...