Apple is testing Genius Bar Live Notes, an AI-powered tool that listens to customer conversations at the repair counter. It turns conversation into transcripts and is already running in a handful of ...

Anyone hauling a glitchy iPhone or a sluggish and buggy Mac up to Apple's Genius Bar could soon have company at the counter, in the form of an AI assistant quietly listening in. Apple is reportedly ...

Apple is testing a new Genius Bar tool called Live Notes that transcribes and summarizes conversations with a customer, but employees are worried about how the tool might be used against them.

Apple is piloting an AI transcription tool at select Genius Bar locations that automatically captures conversations between store employees and customers during repair appointments, according to a new ...

Apple is reportedly gearing up to bring the first double-row Genius Bar to its new Garden State Plaza store in New Jersey. The Cupertino company is planning to move the store into a larger space in ...

According to Mark Gurman’s latest Power On newsletter for Bloomberg, Apple is testing a new AI system for Genius Bar appointments. But don’t worry, it’s not any of the things you would immediately ...

In his latest Power On newsletter, Bloomberg News’ Mark Gurman highlights two notable Apple developments: a new AI tool being tested in retail stores and previously undisclosed plans for the ...

Apple is reportedly testing an AI tool called Live Notes that records and summarizes conversations at the Genius Bar, Apple's in‑store technical support. Per Bloomberg's notable Apple insider Mark ...