OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...

Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...