Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Please wait for the next available AI representative, your call is important to us.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...